“Digitalisation is advancing in leaps and bounds, both for us and for our customers in plastics processing. The fact that 2,000 companies have already registered in ‘arburgXworld’ this spring is a real milestone,” says a delighted Benjamin Franz, Team Manager Digital Solutions at Arburg. “Our platform is developing into a central marketplace for plastics processors, and we are putting a lot of energy and know-how into it.”
Customer portal used all over the world
“arburgXworld” was initially launched on the German market in 2018 and subsequently rolled out worldwide at the K 2019 trade fair. Today, the customer portal can be used in 18 languages around the globe. Most users are still from Germany, followed by the USA and France. “arburgXworld” offers a high degree of transparency and real added value along the entire plastic parts production value chain and can be precisely tailored to a wide range of requirements. Key features include an overview of the machine fleet (“MachineCenter”), online spare parts orders at attractive conditions (“Shop”) and numerous digital after-sales services (“ServiceCenter”, “SelfService”). The freeformer is also already integrated in “arburgXworld” (“ProcessLog”). What is more, it will soon be possible to easily integrate machines and peripheral devices from other manufacturers into the customer portal.
Continuously supplemented with new features
“Digitalisation needs a pioneering spirit and strategy – both of which Arburg is traditionally known for,” points out Stephan Reich, Department Manager of IT Applications Development at Arburg. “We are continuously developing ‘arburgXworld’ according to customer needs and market requirements.” One new feature, for example, is the “AnalyticsCenter” app. This analysis tool, which has been available since June 2021, has been specifically designed for the documentation of mould sampling, trials, and injection moulding processes. A clear dashboard uses charts and trend diagrams to display the production data of machines networked via an IIoT gateway, and provides a quick overview of important indicators – either online or via a mobile device.
To document additive manufacturing with the freeformer, Arburg has developed the “ProcessLog” app, which can be used to reduce reject and error rates and document component quality.
- “arburgXworld” explainer video with Stephan Reich,
Arburg YouTube channel (https://youtu.be/wGE86bAqz_s)
- Internet TV programme “Everything digital – arburgXworld in detail” with Benjamin Franz and Stephan Reich of 24 June 2021 (Media Centre www.arburgXvision.com)
- Direct registration for the customer portal,
Arburg website (www.arburg.com/de/arburgxworld/)